We sent these guys thousands of dollars, along with ID etc (passport, proof of address etc etc). They rejected the passport saying it needed to have a feature that our (first world, wealthy country) passports don't (what do we do? tell the government to change its passports for SFM's benefit?), so we offered a pile of other documents for verification, which they also refused - instead insisting that the passport needed a feature it didn't have. It turns out this is a common excuse they have...
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